How do you measure quality?

Stanford Hospital & Clinics (SHC) delivers the safest, most appropriate, effective and efficient health care services possible to patients and visitors.

At SHC, we are accountable for our performance. Our commitment to the highest safety and quality standards benefits our patients. We continuously monitor our work in an ongoing effort to evaluate and improve our patients’ care.

We measure quality by how well we treat our patients, their families and the communities we serve.

Our Quality Improvement and Patient Safety Department works diligently to make SHC’s health care service options the best they can be.

SHC's quality improvement goals are driven by:

• Patient outcomes from therapies provided or procedures performed
  
  
• Patient safety in the hospital, clinics, and at home
  
  
• Customer service delivered to patients, their families and visitors
  
  
• Efficiency and ease of how patients move through our health care system

Quality of Patient Care and Safety

As an academic medical center, SHC is committed to safety and continuous improvement of patient care. We ensure clinical excellence by constantly building upon best practices.

SHC pledges to provide accurate and reliable health information that serves our patients’ best interests because our patients are most important to us.

SHC’s quality of care initiatives are to meet or exceed:

1. Our high standard of care to patients through clinical best practices
    
2. Our patients' needs and expectations
    
3. Our commitment to comply with organizational, federal and state regulations and guidelines 

SHC is recognized as one of "America's Best Hospitals" and is ranked #13 in the United States according to U.S. News & World Report.

Actively Participate in the Quality of Your Care

Patients who play an active role in their care while in the hospital tend to be safer and have better health outcomes.
 
Working with physicians, nurses and other hospital staff can lower your risk of injury or complications and make your hospital experience as safe as possible.
 
We value what you tell us and listen to your suggestions for improvement. We do our best when patients, families and health care teams work together.

Educate yourself to protect and improve the quality of your life and the lives of your loved ones.

Visit the following Web pages for more information:

Safety Tips for Patients and Consumers

Helpful Web Sites

The Patient Care Partnership

Clinical Services at Stanford