By utilizing the FOCUS-PDCA model, Stanford Hospital & Clinics gains knowledge of how well hospital processes or practices are meeting patient needs and expectations.   We also use FOCUS-PDCA to test process changes and to improve our products and services from the patient’s viewpoint.

FOCUS-PDCA means:

F	Find a Process To Improve
O	Organize a Team that Knows the Process
C	Clarify Current Knowledge of the Process
U	Understand Sources of Process Variation
S	Select the Process Improvement
P	Plan the Improvement
D	Do the Improvement
C	Check the Results
A	Act To Hold the Gain