New Patient Statements

Good news for our patients. We are proud to announce a redesigned look and easier-to-read format for our hospital and physician billing statements. View a samples of the new statements:

• English version
• Spanish version

Stanford Hospital & Clinics and Lucile Packard Children's Hospital use three different billing statements. As a patient, you may receive one or more of the following:

Hospital Account Statement 
A statement for an individual account based on the type of hospital service you received (i.e. inpatient stay, emergency room visit, outpatient surgery, monthly outpatient services).
 

Hospital Monthly Statement 

A consolidated monthly statement summarizing the activity on all your outstanding individual hospital account(s).

Physician Statement 

A statement for physician services provided to you at Stanford Hospital &Clinics.

 

Helpful Information About Your Statement

Important
Depending on the type of care you received, you may have separate hospital accounts with different account numbers.  Some examples of hospital services which may be billed separately are

• inpatient stays
• outpatient labs
• outpatient radiology
• outpatient surgery
• emergency room visits
• ongoing therapies.

You may also receive separate bills from physicians (including radiologists, surgeons, anesthesiologists and other specialists) and other providers involved in your care (including Lucile Packard Children’s Hospital and Menlo Medical Clinic).

Stanford Hospital & Clinics (View Lucile Packard Children's Hospital information) will bill your primary insurance. If applicable, we will bill your secondary insurance carrier as a courtesy. It is important to remember that health insurance coverage varies and some services may not be covered. Co-payments, co-insurance, deductibles and non-covered services will be your responsibility according to your health insurance coverage.

Billing Terms

• Account(s) Now Due as of Statement Date: All of the accounts for which you may become responsible may not appear on this statement as we continue to seek payment from your insurance company.
• New Charges: Charges that have been posted to your account since your last statement.
• Charge Adjustments: Charges that have been deleted from your account since your last statement.
• Other Adjustments: Miscellaneous debits and credits to your account.

Reference Laboratories

This information is given to you in compliance with California Business and Professions Code Section 655.5. Certain laboratory tests provided to you were performed by reference laboratory indicated. Any charges for referred lab tests are already included in the total charges on your account. You will not be billed separately for these referred lab tests by the reference laboratory.

Disputing Your Bill

• Your name and account number
• Identify the charge or charges you feel may be inaccurate
• Explain why you believe your bill is in error

After we received your written concerns, we will:

• Acknowledge receipt of your letter within 30 days
• Suspend all formal collection attempts until we have responded to your concern
• Provide you with a final response or explain the delay within 60 days of receipt
• Make appropriate correction when an error is verified

If you wish to discuss your concerns with an account representative, we invite you to call our Customer Service Center at any of the phone numbers listed on the front of your bill.

Contact Information

If you have questions regarding a physician or hospital billing statement you may speak with a Customer Service Representative during our regular business hours or call our new Automated Voice Telephone System 24 hours, 7 days a week.

Stanford Hospital & Clinics

www.stanfordhospital.com

Monday - Friday, 8:00am - 5:00pm

(800) 794-8978 or (650) 498-7200

 

Lucile Packard Children’s Hospital

www.lpch.org

Monday - Friday, 8:00am - 5:00pm

(800) 308-3285 or (650) 473-3938

 

Physician Billing at Stanford and Packard

Monday - Friday

9:00am - 12:30pm and 1:30pm - 4:00pm

(800) 549-3720 or (650) 498-5850

If you prefer to discuss your bill in person, you are welcome to meet with our customer service staff from 8:00am - 4:00pm, Monday through Friday.

Patient Financial Services is located at 2690 Hanover Street in Palo Alto, CA.

Payment for copays and deductibles is expected at the time of service. You can pay your bill amount using one of the following options:

1. Through our Automated Voice Telephone System (please listen to the menu and follow the directions)
   or
2. By mail - the address is listed on your statement and provided below:

For Physician Billing, mail to:
Stanford Medical Center
Physician Billing
File 74432  PO Box 60000
San Francisco, CA  94160

For Stanford Hospital & Clinics, mail to:
Stanford Hospital & Clinics
File 74431  PO Box 60000 
San Francisco, CA  94160

For Lucile Packard Children's Hospital, mail to:
Lucile Packard Children's Hospital
File 74437  PO Box 60000
San Francisco, CA  94160

Payment Methods

• American Express
• Discover Card
• MasterCard
• Visa
• Check
• Money order
• Cashier's check
• Cash  (Please note: Do not send cash in the mail)