How can I reach Lifeline?

Lifeline is open to the community as part of Stanford Hospital's Geriatric Health Services; you do not need to be a hospital patient to obtain this service. 

• Phone: (650) 723-6906
• Hours: Monday - Friday, 8:30am - 4:30pm
• Coverage Areas: Stanford Lifeline's service covers Redwood City through Mountain View.
• Location: 1101 Welch Road, C-1, Palo Alto, CA 94304-5362

How much does Lifeline cost?

• Individual Users
  One-time installation: $50
  Monthly charge: $40
  
  
• Multiple Users in Same Household:
  One-time installation: $60
  Monthly charge: $45
  
  
• NOTE: Stanford Lifeline offers reduced rates to those in financial need.

How does Lifeline work?

• When you need help, a simple press of the help button, worn around the neck or on the wrist, activates a call to the Lifeline Response Center.
• Trained personnel will assess the situation and summon help, whether it is a neighbor, a relative or emergency service.
• NOTE: You need to have a telephone jack and an electrical outlet close by for Lifeline to be installed. The jack and plug must be easy to reach; we are unable to move heavy furniture.

Application and Set-up

Step 1:

Complete and submit the Stanford Lifeline Application
Submit application by one of the following three methods:

• Mail
  Lifeline
  1101 Welch Road, C-1
  Palo Alto, CA 94304-5362
• Fax: (650) 736-4186
• E-mail: Lifeline@stanfordmed.org

Step 2:

Upon receipt of the application, a Lifeline representative will call the applicant to set-up an installation date (usually scheduled within 24 - 48 hours). Installations normally take about 1 hour.

Contact Information

Lifeline
Aging Adult Services 
1101 Welch Road, C-1

Palo Alto, CA 94304-5362

Director: Diane Churchill
Coordinator: Renee Berry