Guest Representation seeks to create the best possible experience for our guests (patient, family, friends, and staff).  We provide a comfortable, caring, and professional presence.  Our well trained staff use problem solving and mediation methods to resolve patient concerns.  We objectively investiage, document, and track guest issues, and present best outcomes for guests and the organization.

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What we do:

Provide problem solving and mediation assistance to address guest questions, concerns, problems, and issues.

Document, investigate, track, and resolve guest concerns in a professional and confidential manner.

Facilitate quality of care reviews.

Identify, create, and implement programs to increase guest centered care. 

Present win-win outcomes to resolve patient concerns.

Assist guests in hospital and campus navigation.

Coordinate Advance Directive assistance.

Partner with Stanford Hospital & Clinics staff to anticipate guest needs.

Coordinate special requests.

Provide community resource assistance.

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