When:	March 4, 2005 - Friday, from 8:30 a.m.– 4:00 p.m.
Where:	1010 Corporation Way Palo Alto, CA 94303
To Register:	(650) 723-6366
Email:	cecenter@stanfordmed.org
Fee:	$155.00 (Book and Lunch Included)
Credits:	7.0 CE Hours

BBS Credits: 7.0 CE Hrs.

Talk is cheap! It is the unspoken messages of nonverbal communication that reveal how a patient is really feeling and what physicians mean when they communicate.

Approximately 93% of the meaning of a message comes from nonverbal cues. This program will address the role of nonverbal behavior in the communication process and how to enhance and improve our daily interaction with others.

Program Highlights:

• Learn why nonverbal behavior is more revealing and a more accurate indicator of people’s internal states
• Explore why you can’t “read a person like a book”
• Understand why we say “don’t look at me in that tone of voice”
• Which nonverbal behaviors are critical for making contact
• Identify gender differences in how men and women communicate nonverbally

Faculty:

Audrey Nelson, PhD, is an internationally recognized communication consultant and trainer for Fortune 50 and 500 companies. Her contact with business organizations spans 30 years in 48 states, Australia, Canada and Great Britain. She is also a published author. Prentice Hall released her book, You Don’t Say: Navigating Nonverbal Communication Between the Sexes, in March 2004.